Privacy Policy

When you use WowlifeStays, we collect the following types of information:

**Personal Information:** Name, email address, phone number, date of birth, and government-issued ID details provided during registration or booking.

**Booking Information:** hotel selection, check-in/check-out dates, room type, payment information, and stay preferences.

**Device & Usage Data:** IP address, browser type, device identifiers, pages visited, and interaction data to improve our services.

**Location Data:** City-level location to show relevant hotel listings near you (only with your permission).

We use your information to:

• Process and manage your hotel bookings

• Send booking confirmations and important stay-related communications

• Provide customer support and resolve disputes

• Improve our platform and personalize your experience

• Send relevant promotions and updates (you can opt out anytime)

• Comply with legal obligations and prevent fraud

• Verify your identity and maintain account security

We share your information only when necessary:

**With Property Owners:** We share your name, phone number, and booking details with the hotel property owner to facilitate your stay.

**Payment Processors:** Payment details are shared securely with our PCI-DSS compliant payment partners (Razorpay, PayU).

**Legal Requirements:** We may disclose information when required by law or government authorities.

We do NOT sell your personal data to third parties for advertising.

We take data security seriously:

• All data is encrypted in transit using 256-bit SSL/TLS

• Payment information is processed through PCI-DSS certified gateways

• We conduct regular security audits and vulnerability assessments

• Access to personal data is restricted to authorized personnel only

• We implement multi-factor authentication for admin access

Despite these measures, no internet transmission is 100% secure. Please notify us immediately if you suspect unauthorized access to your account.

WowlifeStays uses cookies to enhance your browsing experience:

• **Essential Cookies:** Required for the website to function (login sessions, booking cart)

• **Analytics Cookies:** Help us understand how users interact with our platform

• **Preference Cookies:** Remember your location and search preferences

You can control cookie settings through your browser. Disabling essential cookies may affect website functionality.

As a user, you have the following rights under applicable data protection laws:

• **Right to Access:** Request a copy of the personal data we hold about you

• **Right to Correction:** Request correction of inaccurate personal information

• **Right to Deletion:** Request deletion of your account and personal data

• **Right to Opt-Out:** Unsubscribe from marketing communications at any time

• **Right to Portability:** Request your data in a machine-readable format

To exercise these rights, email us at info@wowlifecoliving.com

We retain your personal data for as long as your account is active or as needed to provide services. Booking records are retained for 7 years for legal and tax compliance. You may request deletion of your account data at any time.

WowlifeStays services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If we discover that a child under 18 has provided personal data, we will delete it promptly.

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. The updated policy will be effective from the date of publication.

For any privacy-related queries or requests:

**Email:** info@wowlifecoliving.com

**Address:** Plot No 5, 5th Street, 3rd Main Road, Anna Nagar Extension, Velacheri, Chennai - 600042

**Phone:** +91 8608880086

We will respond to all data-related queries within 30 days.